Whitehouse Cleaners FAQs

Dry cleaning is a method of removing stains and dirt from garments and fabric by using little or no water. Actually, dry cleaning is not "dry" because solvents or liquids are used to perform the cleaning but, with little water, thus the term "dry."

Dry cleaning machines are similar to front load washing machines in that a large tumbling basket is used to facilitate the cleaning process. Garments are placed in this basket, which is partially filled with solvent, and tumbled through the solvent. This agitation and flushing action of the solvent are responsible for the majority of the cleaning.

There are filters to pick up impurities and a distillation system to keep the solution clear like water. Some of the more difficult stains are removed with the use of chemical agents, water, steam, air, and vacuum on what is called a "spotting board." This technique is performed both before and after cleaning, and the stains are removed individually.

Consumers should expect friendly and knowledgeable customer service, outstanding quality, and a 100% no quibble guarantee. Customers should be able to ask for advice about all fabrics, and expect accurate information about the proper care for clothing, household items, bridal, suede, leather, and heirloom items.

Today's best drycleaners are continually educating customer service staff and production employees.

Most better fabrics should be dry cleaned. Designers are readily using 4-ply polyester, organza, chiffon, taffeta, acetate, linen and linen blends and, of course, silk and satin. All of these fabrics require professional care.

Since we now know that the dry cleaning process involves many steps, we'll address the cleaning process first. Dry cleaning removes body and food oils, wax, and most things that contain oil. Water-based stains such as soda, coffee, alcohol and perspiration require extra spotting prior to dry cleaning, which is why it's so important to select a cleaner with great technical skills. The Whitehouse Cleaners specializes in designer and couture clothing, so they know how to best remove water-based stains. Stains such as paint, ink, curry and superglue, as well as stains that have aged may not be completely removed.

The second part of the process is the finishing. A quality cleaner can finish a garment without incurring shine, fabric and button impressions, crooked pleats and such. A garment can be expertly cleaned but, if the finishing is subpar, the garment can look cheap and the longevity can be compromised.

The process encompasses the acceptance and inspection of clothing, with special attention to fabric, design and construction; application of tags for the identification and emptying of pockets; protection of buttons, zippers and accouterments; pre-spotting for stains that do not come out in dry cleaning; the actual cleaning and classification which can involve the use of dry cleaning solutions and, at times, water; post inspection; hand finishing, ironing and steaming; and final inspection to catch missing or broken buttons, minor repairs and such; and, finally, luxurious packaging.

FYI: Dry cleaning is becoming a bit of a misnomer in that the dry in dry cleaning is not totally applicable these days. The proper term is Fabricare. From the inception, dry cleaning which was discovered in France in the late 1800s and originally used Kerosene involved the use of either a petroleum product or a synthetic solvent, neither of which contained water. Today, there are so many solvents, of which water is one, but the term dry cleaning is not totally applicable.

One of the dry cleaners' worst enemies are "invisible stains," such as spray from a grapefruit or apple, hairspray, and perfume. These are the stains that you may see on your freshly cleaned garments and exclaim, "That wasn't there when I gave it to you!"

These types of stains are not visible until the heat associated with the drying cycle or pressing made the stain visible. The sugar of the apple stain caramelizes and the oil stains oxidizes making them visible. Dry cleaning may not remove these, without the help of an expert technician, and some may never be removed.

If you know of any such invisible stains, be sure to point them out to the customer service representative so they can be flushed out before dry cleaning.

Spot cleaning a garment is basically what the title implies. A garment is hand cleaned only in the areas where spots are noticeable. Spot cleaning is performed if portions of the garment are not capable of withstanding an overall cleaning method or if the garment is basically clean and a small area has a stain.

In addition to spot cleaning we do what we call "Freshen Up" a garment. In freshening up a garment, the garment is cleaned entirely by hand and then pressed. Cleaning includes servicing the under arms, wiping down the lining with a solution, spot cleaning and pressing.